Unified Messaging Power-up Training for Partners | Microsoft Training, MS Dynamics NAV, CRM, GP, AX, Business Central

Explain Unified Messaging features, architecture, support and partnerships.
Plan a Unified Messaging strategy utilizing Voice over Internet Protocol (VoIP) gateways, call flows, and consolidation planning.
Set up and configure Unified Messaging on an Exchange Server 2007 messaging system.
Use Unified Messaging with Microsoft Outlook 2007, including Web Access, Voice Access, voice mail, and Auto Attendant.
Administer and monitor Unified Messaging.

Course Outline

Module 1: Overview of Microsoft Exchange Server 2007 Unified Messaging Services

This module provides an introduction to the features and architecture of Exchange Server 2007 Unified Messaging, including enterprise features, support and partnerships.

Lessons

What is Exchange Server 2007 Unified Messaging?
Unified Messaging Features
Exchange Server 2007 Unified Messaging Architecture
Enterprise Features of Unified Messaging
Unified Messaging Support and Partnerships

After completing this module, students will be able to:

Explain the benefits of Unified Messaging for the enterprise, information worker, and IT pro.
Explain Exchange Server 2007 inbox Anywhere Access.
Explain Unified Messaging features, including call handling, options for playing voice messages, client options, fax receiving, Outlook voice access, automatic speech recognition, DTMF, and auto attendant.
Explain basic Unified Messaging architecture for call handling and Outlook voice access.
Explain the enterprise features of Unified Messaging, including highly flexible WAN configuration options, Unified Messaging administration, fault tolerance and failover, and scalability and load balancing.
Explain Unified Messaging support and partnerships, including cross-boundary validation and troubleshooting support tools, Unified Messaging specialists, and VoIP gateway vendors.

Module 2: Unified Messaging Enterprise Deployment Scenarios

This module gives an overview of telephony concepts related to Unified Messaging and describes common existing enterprise scenarios. In addition, the module describes integrated voice messaging and auto attendant services, explains the basics of architecting a Unified Messaging solution, and gives the student an opportunity to design a Unified Messaging integration strategy based on a given scenario.

Lessons

Telephony Concepts
Common Existing Enterprise Scenarios
Integrated Voice Messaging and Auto Attendant Services
Architecting a Unified Messaging Solution

Lab : Designing a Unified Messaging Integration Strategy for Northwind Traders

Preparing the environment.
Designing a Unified Messaging integration strategy.

After completing this module, students will be able to:

Explain basic telephony concepts, including circuit switching, connectivity, packet switching, VoIP, Session Initiation Protocol (SIP), and Real-time Transport Protocol.
Describe common existing enterprise scenarios, including Central Office Telephone Exchange (Centrex), key telephone systems, and Private Branch eXchange (PBX) systems.
Describe integrated voice messaging and auto attendant services, including call answering, subscriber access, Outlook voice access, fax receiving, speech recognition, text-to-speech, and automated attendant.
Propose a Unified Messaging implementation strategy based on a given scenario and utilizing VoIP gateways, call flows, and consolidation planning.

Module 3: Deploying Unified Messaging Servers

This module explains the Exchange Server Unified Messaging server role and describes how to use the exchange management console to configure Unified Messaging. Students will gain hands-on experience interactively installing the Unified Messaging role on a server and configuring the Unified Messaging environment to receive incoming calls and apply dialing instructions.

Lessons

Exchange Server 2007 Unified Messaging Server Role
Configuring Unified Messaging.

Lab : Installing the Microsoft Exchange Server 2007 Unified Messaging Server

Preparing the environment.
Installing the Unified Messaging role in an existing Exchange environment.
Reviewing the Unified Messaging installation.

Lab : Configuring a Unified Messaging Server

Preparing the environment.
Configuring a Unified Messaging environment.
Testing Unified Messaging with the Exchange UM test phone.

After completing this module, students will be able to:

Explain the Unified Messaging server role for voice and fax calls, Outlook voice access, and auto attendant.
Explain how to use the Exchange management console to configure Unified Messaging.
Set up a Unified Messaging role on an Exchange Server 2007 messaging system.
Configure the Unified Messaging environment to receive incoming calls and apply dialing restrictions.

Module 4: Deploying Unified Messaging Clients

This module explains how to deploy Unified Messaging clients and describes common Unified Messaging administrative tasks. Students will gain hands-on experience using Unified Messaging with Outlook 2007, including Web Access, Voice Access, voice mail, and Auto Attendant features. Students will also practice administering and monitoring Unified Messaging.

Lessons

Deploying Unified Messaging Clients
Common Unified Messaging Administrative Tasks

Lab : Working with Unified Messaging Clients

Exploring the Unified Messaging Capabilities of Outlook 2007
Exploring the Unified Messaging Capabilities of Outlook Web Access 2007
Using Outlook Voice Access

Lab : Using Voice Mail with Unified Messaging

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